Keeping Your GP Consultations

Under 10 Minutes

 

Big Problems From Patients

• I don’t want to pay.

• I don’t want to come back – too inconvenient.

• I need lots of things done ------ my way.
  
  
  

Big Problems From Doctors

• Your own expectations and commitment to “good service”.
  
  Patients define good service differently to you.
  Good service is getting what you want, when you want it.
  E.g. I walked in, and got the script right away.
  
  So doing things QUICK, can actually make patients happier.
  
  
  Ability, Amiability, Availability: These are the cornerstones of good practice.
  And Availability trumps all- getting what you want when you want it.

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Keeping Your GP Consultations Under 10 Minutes