Costing Time

• Never say     No ----always say   Yes But  -----
  If this is a problem, don't say much at all. > Saves Time Arguing

In a 5 to 10 minute consultation, there is not much time to do much at all.
" A bit of History, simple exam, diagnosis, Ix, Rx" . No time for conflict.

• Requests to do things – if the patient isn’t attending you – now,
  you have no obligation to do things for nothing.
  Send them a bill for what you are doing or don’t do it-
  or  just send them a recall and forget about it.
  Can I ring for the result?
  Change Referrals >>>> ????
  Change Certificates

• BPs are bad: Suggest for over 55s predominantly.
  1 min. or 10% of a consultation. Double if they move and the test needs to be redone.
  You need to hold their hand to stop them moving: you can't do anything else.
  Patients have trouble often talking and having their BP tested:
  They may move or may freeze.
  
  
• Infrared thermometers can point and measure in 3 seconds:
  they don't have to be pointed into the ears.

 

Listen to Talk ConsTen 016.mp3

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